Purchase terms

HOW TO BUY ?

 Buy in our website is very simple, the procedure is the same as any other on line store. Follow these steps:

  1.  Locate by categories of the website, the product you want to buy.
  2.  Select the product that you want to buy and select the amount you need and then click on "Add to cart". Make the same with the rest of products you want to buy.
  3.  When you have selected all the products, click on "Cart”, you will find at the top right of the page.
  4.  You will see a detailed list of the products and quantities you have selected. Make sure the purchase is correct (if you need to change any product you can do it) . Note that all prices including VAT 21 %. Prices do not include transport costs, to be established at the end of the order (also with 21 % VAT) .
  5.  Next you need to fill in the information requested in order to continue with the order and to make the purchase to reach the delivery address you specify.
  6.  Choose the method of payment. Bank transfer, credit card or by Paypal.
  7.  After the payment, you will automatically receive an email order confirmation. If you don’t receive the email, you must to look at the junk mail or you can contact us to confirm that we have received your order correctly. You can call the phone 699 979 824 or fill in our contact form.

 PAYMENT METHODS

 You can choose from the following forms of payment:

  • Bank Transfer:

You'll have to make the payment in advance by bank transfer from your bank branch , ATM or des from the virtual office of your bank. The order will only be validated once it has received the amount of the transfer. Note that the delivery of the order will depend on the day that the income is received . Likewise, we inform you that all orders that have not been paid within 5 working days will be automatically removed.

 

  • Credit Card:

This payment is very safe because it is verified by the virtual POS with Banc Sabadell and is immediate. It requires a safety key to make the payment , if you don't have it , check directly with your bank. You can make payment with Visa Card, Master Card or Visa Electron Card.

  •  Paypal:

Paypal is a safe and fast way to buy online. You can pay through your Paypal account or you can make payments using Visa Card, Visa Electron Card or Master Card . Once you choose this payment option, the system will redirect you to the page of Paypal so you can make the payment securely.

 

SHIPPING AND TRANSPORT

Shipments are made through the transport company Envialia . The carrier will keep you informed at all times of the shipping status of your purchase, and in his absence the day of delivery will contact the phone number you indicate to set a time that will be suitable for deliver your purchase .

 Delivery times are 48-72 hours as a rule unless there causes outside the company, such as customs, exceptional weather conditions, etc.

 Shipments will be made by the carrier will be shipping to Girona, Catalonia, Spain (except Balearic Islands, Canary Islands, Ceuta and Melilla) and Portugal.

 For shipments to the Balearic Islands, Canary Islands , Ceuta and Melilla, Andorra , Europe, and other countries , they will be sent by post, by registered letter with acknowledgment of receipt. Delivery times for these orders will be 5 to 15 days.

 

SHIPPING AND TRANSPORT PRICES

The page itself calculates shipping costs automatically given the address and the total weight of the products ordered.

 

  0.01 - 1KG 1.01 - 2KG 2.01 - 5KG
GIRONA 3,5€ 3,6€ 4,6€
CATALONIA 4,4€ 4,8€ 6,10€
SPAIN 5,6€ 6€ 7,6€
PORTUGAL 6,30€ 6,9€ 8,7€

ANDORRA

12,11€ 12,11€ 12,11€
BALEARIC ISLANDS (MALLORCA) 6,20€ 7,10€ 9€
BALEARIC ISLANDS (MENORCA EIVISSA) 9,80€ 10,60€ 13,40€
CANARY ISLANDS 13,15€    
CEUTA - MELILLA - GIBRALTAR 17,35€    

Patch on Road offers free transportation from purchases over 40 € for shipments to be made only to Spain and Portugal (Except Balearic Islands, Canary Islands, Ceuta and Melilla) .

 

RETURNS

If you are not satisfied with your order, you have a period of 7 working days from the date of delivery of the order to return.

The product must be returned in perfect condition and in its original packaging.

Upon receipt of the package we check that everything is in order and proceed to refund the full amount to your bank account.

The refund must occur within 20 days.

The shipping costs of return are borne by the customer, and in no case be reinstated, except that the return is due to defects in the goods or mistake by Patch on Road.

 

CUSTOMER SUPPORT

You can contact:

Info@patchonroad.com